Best Practices Event of the Year

Our virtual conference brings together senior executives and business leaders from leading organizations.

This year’s theme – Digital Excelleration®: Fast-Tracking Enterprise Performance – focuses on the need to achieve digital transformation with excellence and at an unprecedented pace.

Last year, The Hackett Group’s Chairman and CEO, Ted Fernandez, provided conference attendees with a look at several of our latest offerings.

Follow: #DigitalExcelleration @TheHackettGroup @The_Hackett_Group (LinkedIn)

 


What You Can Expect to Learn

Our unique program, built on case studies of top-performing companies, examines how world-class organizations reduce costs and create added value.

The conference showcases the experiences of senior business executives in finance, human resource, information technology, procurement, supply chain and global business services as well as insight from The Hackett Group’s more than 20,000 benchmarking studies and our work with more than 7,064 leading businesses.


Top Reasons to Attend

Leverage the experience of your peers. Our conference provides ways to learn from the practical experiences of others, including case studies and virtual connections with like-minded colleagues.

Access the full breadth of research and expertise. Obtain relevant research from The Hackett Group, including the latest data, metrics and models aligned with your job function.

Gain excellent value for the level of intensive education. Take advantage of nearly six hours of practitioner sessions and virtual networking with thought leaders and colleagues.

Obtain immediate return on investment. Learn about cost-saving technologies, ways to expand your delivery capabilities, and real-world examples that yield actionable next steps, including smart automation approaches.

Plug in and get inspired. The virtual experience lets you focus on tough problems in the most efficient way possible – fully immersed in an expertise-rich, how-to environment.


Our Speakers

Dan Bartel

Dan Bartel

Chief Procurement Officer, Schneider Electric
Karl Gouverneur

Karl Gouverneur

Former Chief Information Officer and Head of Digital Innovation, Northwestern Mutual
Nadine Jaudet

Nadine Jaudet

Chief Executive Officer, ENGIE GBS
Suzanne Leopoldi-Nichols

Suzanne Leopoldi-Nichols

President, Global Business Services, United Parcel Service, Inc.
Scott Trezise

Scott Trezise

Chief Human Resources Officer, Lumen Technologies

Agenda

  • Day 1

    November 17, 2020

  • Day 2

    November 18, 2020

  • Karl Gouverneur will be sharing insights gained from spending over 30 years on the front lines of automation, technology innovation, and most recently digital transformation as a chief technology officer, chief information officer, and board member. He will discuss the digital revolution that is transforming every industry and make the case that failure to act now puts your company’s viability at risk. Karl will offer specific advice on how to chart and execute your digital transformation course, offering lessons learned and real-world examples throughout.
    Finance
    Human Resources
    GBS
    IT
    Operations
    Procurement
    EPM
    Where
    Discovery Stage

  • Technology convergence is transforming the way work gets done – shattering outdated operating models and ushering in innovative ways to deliver business services. In this session, Chris Brennan and David Ketchin will discuss what organizations need to do now to become the digital enterprise of tomorrow. They will provide insight into what the future looks like. They will also showcase examples of how leading-edge organizations have transformed to prevail in the next normal.
    Finance
    Human Resources
    GBS
    IT
    Operations
    Procurement
    EPM
    Where
    Discovery Stage

  • The 3M Global Service Centers have evolved quickly in five years – from a service catalog of five basic transactional processes to over 15 offerings, including finance, human resources, digital marketing, training, sales, design operations, and data privacy. Their center locations expanded from soft openings in Poland and Costa Rica to three substantial sites, including in Manila. These three centers serve the globe and have generated significant value, shifting from labor arbitrage to a digital focus. Attend this session to learn how 3M creates value and manages the intake of services, the critical importance of stakeholder relations, and the 3M strategy to continue growing, focusing on the lessons learned during this journey.
    GBS
    Where
    Discovery Stage

  • What happens when we arrive at the digital frontier? In a continuously changing world, what good looks like changes constantly. In this session, Sara Heuer will showcase the massive amount of change in Vodafone’s enterprise resource planning domain over the last five years. She will share ideas and stories to help you not just survive, but to thrive through dynamic change. Sara will cover topics such as blockchain, Fiori apps and touchless processing, as well as our reactions when faced with change and how we can all succeed on the digital frontier.
    Finance
    Where
    Endeavour Stage

  • Agility has become the holy grail of improving organizational performance – transforming functions to become more business-centric, streamlined and scalable. What does an agile human resources (HR) organization actually look like in terms of structure, roles, automation and service delivery? In this session, Scott Trezise will describe how and why he radically reshaped HR, as well as share learnings that are relevant to leaders across all business functions.
    Human Resources
    Where
    Ariane Stage

  • We are living in a rapidly changing and uncertain world, with customers becoming more and more demanding, economic stability becoming uncertain, technological development accelerating, and not to mention COVID-19 introducing massive disruption. How can the procurement function be best positioned to enable maximum value creation in such an uncertain environment? Find out how Schneider Electric’s procurement team is enabling top-line growth through quality and innovation, driving substantial improvements in the bottom line via cost and cash initiatives, and advancing Schneider’s sustainability agenda through innovative corporate responsibility programs. With digital transformation high on the agenda and people development as the engine of success, Schneider Electric’s procurement organization is transforming to navigate successfully through these uncertain times. Learn about their key success factors and lessons learned on the journey so far.
    Procurement
    Where
    Falcon Stage

  • Solvay Business Services (SBS) is a key factor in Solvay’s strategic vision to deliver growth and transform the business. In recent years, SBS has evolved into an organization whose fundamental mission is to manage and operate data and their associated value-added administrative services (finance, purchasing and human resources), while embedding information technology and security as a critical core of its activities. In this session, Patrice Chelim will describe why cybersecurity has become a cornerstone activity at the heart of an unprecedented technology revolution. Specifically, he will discuss the integration of information services and risk into our service portfolio, the evolving nature of risks, the means to address them and be prepared for recovery, and how technology and human behaviors must complement each other. Patrice will share lessons learned and critical success factors, and offer insight into what is next for SBS in its technology transformation journey.
    GBS
    IT
    Where
    Discovery Stage

  • ABB pushes the boundaries of technology to drive performance to new levels. In this session, Luca Condosta will share how to drive a turnaround in a complex technical and cultural environment, addressing both technology and people. He will share his anchored approach for becoming the pilot for a process-driven organization across the business and geographies, with an agile delivery model. He will focus on leveraging data to reduce workload and create a data culture organization featuring a process that can be easily extended to any other process in global business services. In addition, Luca will discuss lessons learned and a vision for the future.
    Finance
    Where
    Endeavour Stage

  • HR Services provides a full range of capabilities to Coca-Cola system bottling companies in North America, including personnel administration, payroll, total rewards, talent management, employee support and consultative services. Karla Younger will discuss the steps taken to make HR Services more efficient, mobile-enabled and powered by analytics under her leadership. Specifically, she will describe process and technology improvements driving an integrated human resources (HR) customer experience, greater operational flexibility and scale, and continuous improvement. Karla will also highlight results to date and lessons learned.
    Human Resources
    Where
    Ariane Stage

  • Blending best-in-class data and analytics capabilities, with relentless drive to introduce and embed automation to create a truly digital workforce, is radically transforming the way Jaguar Land Rover (JLR) procurement operates. In this session, Richard will provide detailed insight into JLR’s Procurement 4.0 journey so far, showcase some very tangible use cases and demonstrations, and describe what the next stage of the exciting intelligent process automation journey will look and feel like.
    Procurement
    Where
    Falcon Stage

  • Global business services (GBS) leaders need to transform their organizations to become the catalyst for digital business. Having a clear vision of the future will drive better decisions and accelerate digital enterprise capabilities. In this session, Martijn Geerling will discuss how world-class organizations are responding to rapidly changing business needs, where GBS organizations are falling short, and what they must do differently. Specifically, he will introduce a practical framework where finance organizations can fast-track their path to a connected, digital future.
    GBS
    Where
    Discovery Stage

  • Finance leaders need to transform their organizations to become the catalyst for digital business. Having a clear vision of the future will drive better decisions and accelerate digital enterprise capabilities. In this session, Sherri Liao will discuss how world-class organizations are responding to rapidly changing business needs, where finance organizations are falling short, and what they must do differently. Specifically, she will introduce a practical framework where finance organizations can fast-track their path to a connected, digital future.
    Finance
    Where
    Endeavour Stage

  • Human resources (HR) leaders need to transform their organizations to become the force behind enterprise growth. Having a clear vision of the future will drive better decisions and accelerate digital enterprise capabilities. In this session, Harry Osle will discuss how world-class organizations are responding to rapidly changing business needs, where today’s HR organizations are falling short, and what they must do differently. Specifically, he will introduce a practical framework where HR organizations can fast-track their path to a connected, digital future.
    Human Resources
    Where
    Ariane Stage

  • Procurement leaders need to transform their organizations to become an enabler for enterprise growth. Having a clear vision of the future will drive better decisions and accelerate digital enterprise capabilities. In this session, Christopher Sawchuk will discuss how world-class organizations are responding to rapidly changing business needs, where procurement organizations are falling short, and what they must do differently. Specifically, he will introduce a practical framework where procurement organizations can fast-track their path to a connected, digital future.
    Procurement
    Where
    Falcon Stage

  • E-commerce, customer demands and digitalization are disrupting businesses around the globe. How can global business services (GBS) ensure their organizations stay competitive in this ever-changing environment? In this session, Suzanne Leopoldi-Nichols will provide details on how GBS at UPS has enabled successful transformation, ensuring they remain the top logistics provider for decades to come. The presentation will showcase how GBS was restructured to meet the changing and challenging business needs of UPS and its customers, best practices on how to run GBS like a business, and the team’s proven track record of delivering success and growth.
    GBS
    Where
    Discovery Stage

  • During uncertain times, speed and agility become imperatives. Join this session to learn how CLEAResult built a digital foundation that enabled them to pivot quickly. You’ll hear how they’ve embraced technology to challenge the status quo, further streamlining accounting’s workload, creating frictionless processes, and providing business insight to all corners of their organization.

    Sponsored by Workday.
    Finance
    Where
    Endeavour Stage

  • Since incorporating diversity into the company's core values in 2012, Boston Scientific has been engaged in a multiyear journey to increase overall utilization of historically untapped talent, particularly women and people of color, create a diverse and inclusive culture, and become a recognized top 10 leader in workforce inclusion. By focusing on environment, engagement and experiences, the small but mighty diversity team has achieved impressive gains in an industry that has historically lacked diversity. Join this session to hear from Boston Scientific's diversity team as they share how they have been able to meaningfully engage internal business leaders and leverage external partnerships to build and sustain a culture of inclusion.
    Human Resources
    Where
    Ariane Stage

  • Nearly 50% of companies fail to achieve their value objectives related to technology implementations. In this session, Tom Nash will examine the common drivers for success – and failures – when it comes to rolling out technology. Specifically, he will focus on how to drive stakeholder adoption, redesign business processes and achieve expected benefits in your business case, including results to date and the outlook on the future.
    Procurement
    Where
    Falcon Stage

  • A unified, extensible finance platform plays a critical role in helping TerraForm Power modernize and simplify their corporate performance management (CPM) processes. OneStream eliminated TerraForm’s previous reliance on multiple applications for financial consolidation, planning, reporting and account reconciliations. As the foundation for TerraForm’s CPM processes, OneStream’s unified platform streamlines planning and reporting by creating transparency and a single version of truth as data is loaded from Microsoft Dynamics 365 and other systems directly into OneStream as the foundation for all CPM processes. By unifying all these processes in OneStream, TerraForm Power has transformed its finance processes, accelerated close cycle, reduced operating costs, and improved visibility into results for finance and business line managers.

    Sponsored by OneStream Software.
    Finance
    IT
    EPM
    Where
    Discovery Stage

  • Cultivating financial planning and analysis (FP&A) enterprise acumen at pliable scale is a consensus aspiration for most organizations. Many hold the view that they have the right plan to deliver this to their enterprise. In this session, Mamta Lal-Patel will share insights on how Thomson Reuters’ ubiquitous aim of developing and scaling enterprise acumen among the FP&A ranks has been truly a journey. She will relate how the finance organization’s support of catalyzing the company’s enterprise identity and mindset shift is at the heart of its evolution. She will also share the successful, not so successful and learning along the way, including how the enterprise FP&A organization is positioned to develop acumen and deliver greater value.
    Finance
    EPM
    Where
    Endeavour Stage

  • In this session, Nadine Jaudet will present the story of ENGIE’s global business support (GBS) transformation. She will examine the milestones and twists, and provide a concrete illustration of the transformation achieved through a single, multichannel portal for end users. It is a story – with men and women at the heart ¬– that exemplifies the role and added value of GBS in an organization and its contribution to the transformation of the group it serves.
    Human Resources
    GBS

  • Many companies have formed working capital councils as a best practice to drive greater alignment across procurement, treasury and finance. With the availability of new opportunities for win-win supplier propositions, well-aligned organizations can cut costs from their supply chain without falling into traditional trade-off traps.
    Procurement
    Where
    Falcon Stage

  • In this session, Durga Srinivas Perisetti provides an overview of how enterprise performance management and business intelligence have enabled Juniper Network’s global business services’ financial planning and analysis (FP&A) function to transform from a typical shared service model – or factory model – that is focused primarily on cost arbitrage, to a thriving center of excellence model that is focused on value arbitrage. He will highlight innovative methods to organize FP&A support such as horizontalization vs. a typical vertical-focused model.
    Finance
    GBS
    EPM
    Where
    Discovery Stage

  • There are three components to transforming your finance organization to world-class levels of efficiency and effectiveness – people, process and technology. However, these three components can also be the biggest challenges your finance office faces if any one of these components is considered without attention to the other two. HP is a world-class example of a company that has implemented a continuous innovation strategy and deployed Trintech’s ReconNET™ and Cadency® solutions that have helped align all three of these critical components. In this session, learn how HP leverages Trintech’s ReconNET™ and Cadency® solutions, how automation can reduce the time and effort in your reconciliation and journal entry processes, the best practices HP utilized during the solution rollout, and the return on investment you can achieve through automation.

    Sponsored by Trintech Inc.
    Finance
    Where
    Endeavour Stage

  • Habitat for Humanity has a mission to improve housing worldwide. Their human resources (HR) team and enterprise leadership have the challenge of creating an organizational culture that lives up to this mission. In this session, hear Valerie Norton recount their journey. She will share how they have cultivated a culture that drives business strategy and an HR agenda that connects tightly to the enterprise vision. With a focus on people and processes with bottom-up feedback loops, Habitat strives to remain true to its mission while being radically inclusive in its approach to talent.
    Human Resources
    Where
    Ariane Stage

Thank You To Our Sponsors