Best Practices Event of the Year

Our conference brings together senior executives and business leaders from leading organizations. Join us in Atlanta, GA to hear varied perspectives from some of the best thought leaders and industry experts in the marketplace.

This year’s theme, “2025 Digital Enterprise” will share critical insights on how to build business services functions of the future – including cost and benefit drivers that are the basis of the total value of digital transformation, empirical digital value metrics and real-world examples of value realization.

Last year, the Hackett Group’s Chairman and CEO, Ted Fernandez, provided conference attendees with a look at several of our latest offerings.

Follow: #HackettBPC @TheHackettGroup @The_Hackett_Group (LinkedIn)



What You Can Expect to Learn

Our unique program, built on case studies of top-performing companies, examines how world-class organizations reduce costs and create added value.

The conference showcases the experiences of senior business executives in finance, human resource, information technology, procurement, supply chain and global business services as well as insight from The Hackett Group’s more than 16,500 benchmarking studies and our work with more than 5,900 leading businesses.


Top Reasons to Attend

Obtain immediate return on investment. Learn about cost-saving technologies, ways to expand your delivery capabilities, and real-world examples that yield actionable next steps, including smart automation and advanced analytics approaches.

Leverage the experience of your peers. Our conference provides ways to learn from the practical experiences of others, including case studies and ample opportunities to network with colleagues.

Access the full breadth of research and expertise. Obtain relevant research from The Hackett Group, including the latest data, metrics and models aligned with your job function.

Gain excellent value for the level of intensive education. Take advantage of more than 12 hours of practitioner sessions and 11 hours of networking with thought leaders and colleagues.

Unplug and get inspired. Getting out of the office lets you focus on tough problems in the most efficient way possible – fully immersed in an expertise-rich, how-to environment.


Agenda

  • Welcome

    April 27, 2020

  • Day 1

    April 28, 2020

  • Day 2

    April 29, 2020

  • 2:00 PM - 6:00 PM
    Where
    Trippe Room

  • 8:00 AM - 8:15 AM
    Where
    Windsor Ballroom CDE

  • 9:00 AM - 10:00 AM
    Technology convergence is transforming the way work gets done – shattering outdated operating models and ushering in innovative ways to deliver business services. In this session, Chris Brennan and Dave Sievers will discuss what organizations need to do today to become the digital enterprise of tomorrow. They will provide insight into what the future looks like and where you should focus, including end-to-end orchestration, business service design, digital enablement, and talent development. They will also showcase examples of leading-edge organizations in the midst of this transformation.
    Where
    Windsor Ballroom CDE

  • 1:00 PM - 1:45 PM
    E-commerce, customer demands and digitalization are disrupting businesses around the globe. How can global business services (GBS) ensure their organizations stay competitive in this ever-changing environment? In this session, Suzanne Leopoldi-Nichols will provide details on how GBS at UPS has enabled successful transformation, ensuring they remain the top logistics provider for decades to come. The presentation will showcase how GBS was restructured to meet the changing and challenging business needs of UPS and its customers, best practices on how to run GBS like a business, and the team’s proven track record of delivering success and growth.
    Where
    Windsor Ballroom AB

  • 1:00 PM - 1:45 PM
    Where
    Hope Room

  • 1:00 PM - 1:45 PM
    In this interactive session, panelists will discuss the impact of digital transformation on the information technology (IT) organization, including new skills and ways of thinking, how they are finding resources, changes to the IT service delivery model, challenges associated with being more agile, and how the relationships and alignment with business constituents are further evolving. Moderated by: Scott Glenn, Principal, The Hackett Group
    Where
    Trippe II & III

  • 2:00 PM - 2:45 PM
    Where
    Windsor Ballroom AB

  • 2:00 PM - 2:45 PM
    HR Services provides a full range of capabilities to Coca-Cola Bottlers’ Sales and Services, including personnel administration, payroll, total rewards, talent management, employee support and consultative services. Karla Younger will discuss the steps taken under her leadership to make HR Services more efficient, mobile-enabled and powered by analytics. Specifically, she will describe process and technology improvements driving an integrated HR customer experience, greater operational flexibility and scale, and continuous improvement. Karla will also highlight results to date and lessons learned.
    Where
    Trippe II & III

  • 4:00 PM - 4:45 PM
    Agility has become the holy grail of improving organizational performance – transforming functions to become more business-centric, streamlined and scalable. What does an agile human resources (HR) organization actually look like in terms of structure, roles, automation and service delivery? In this session, Scott Trezise will describe how and why he radically reshaped HR, as well as share learnings that are relevant to leaders across all business functions.
    Where
    Windsor Ballroom CDE

  • 5:15 PM - 6:00 PM
    To realize the improvement benefits of digital transformation, organizations need to transform their talent profiles. However, in the face of a significant global talent crunch, organizations no longer rely primarily on acquiring these new skills. Instead, they must reskill existing staff, equipping them to handle new responsibilities such as working in agile ways, programming robots and managing a virtual workforce, integrating and analyzing data, and measuring and improving processes. This session will also showcase The Hackett Institute’s Certified GBS Professionals and other continuous learning programs, including master classes in robotic process automation and working capital management.
    Where
    Hope Room

  • 8:00 AM - 8:45 AM
    Digital disruption has redefined world-class performance for business services functions. In this session, The Hackett Group’s latest selling, general and administrative (SG&A) expense world-class performance metrics will be shared, including the quantified results organizations can expect to realize from digital transformation. In addition, Anthony Snowball and Murray Shevlin will showcase The Hackett Group’s continuous transformation platform, Quantum Leap™, which digitizes benchmarking, ongoing measurement and initiative tracking processes – the foundation for any successful transformation effort.
    Where
    Hope Room

  • 9:00 AM - 10:00 AM
    Finance leaders need to transform their organizations to become the catalyst for digital business. Having a clear vision of the future will drive better decisions and accelerate digital enterprise capabilities. In this session, Jim O’Connor will discuss how world-class organizations are responding to rapidly changing business needs, where today’s finance organizations are falling short, and what finance must do differently to advance the enterprise for digital business. Specifically, he will introduce a practical framework where finance organizations can fast-track their path to a connected, digital future.
    Where
    Windsor Ballroom AB

  • 9:00 AM - 10:00 AM
    Procurement leaders need to transform their organizations to become an enabler for enterprise growth. Having a clear vision of the future will drive better decisions and accelerate digital enterprise capabilities. In this session, Christopher Sawchuk and Robert Derocher will discuss how world-class organizations are responding to rapidly changing business needs, where today’s procurement organizations are falling short, and what procurement must do differently to advance the enterprise for digital business. Specifically, they will introduce a practical framework where procurement organizations can fast-track their path to a connected, digital future.
    Where
    Hope Room

  • 9:00 AM - 10:00 AM
    Enterprise performance management (EPM) leaders need to transform their organizations to become the architect for enterprise growth. In this session, Michael Cochran and Sherri Liao will discuss how world-class organizations are responding to rapidly changing business needs, where today’s EPM organizations are falling short, and what EPM must do differently to advance the enterprise for digital business. Specifically, they will introduce a practical framework where EPM organizations can fast-track their path to a connected, digital future.
    Where
    Trippe II & III

  • 9:00 AM - 10:00 AM
    Human resources (HR) leaders need to transform their organizations to become the force behind enterprise growth. Having a clear vision of the future will drive better decisions and accelerate digital enterprise capabilities. In this session, Denise Nichols and Franco Girimonte will discuss how world-class organizations are responding to rapidly changing business needs, where today’s HR organizations are falling short, and what HR must do differently to advance the enterprise for digital business. Specifically, they will introduce a practical framework where procurement organizations can fast-track their path to a connected, digital future.
    Where
    Trippe I

  • 9:00 AM - 10:00 AM
    Information technology (IT) leaders need to transform their organizations to become the engine for digital business. Having a clear vision of the future will drive better decisions and accelerate digital enterprise capabilities. In this session, Michael Spires and Christopher Key will discuss how world-class organizations are responding to rapidly changing business needs, where today’s IT organizations are falling short, and what IT must do differently to advance the enterprise for digital business. Specifically, they will introduce a practical framework where IT organizations can fast-track their path to a connected, digital future.
    Where
    Barclay Boardroom

  • 10:15 AM - 11:00 AM
    Take a walk through the Nationwide Finance Shared Services Center’s multiyear innovation journey. Tonya Walker will share how they gathered and leveraged information to identify automation and process improvement opportunities. In this session, she will discuss their digital road map, which covers the implementation of technologies such as robotic process automation, workflow, cloud computing, data wrangling and more, as well as lessons learned.
    Where
    Windsor Ballroom AB

  • 10:15 AM - 11:00 AM
    Where
    Hope Room

  • 10:15 AM - 11:00 AM
    Habitat for Humanity has a mission to improve housing worldwide. Their human resources (HR) team and enterprise leadership have the challenge of creating an organizational culture that lives up to this mission. In this session, hear Valerie Norton recount their journey. She will share how they have cultivated a culture that drives business strategy and an HR agenda that connects tightly to the enterprise vision. With a focus on people and processes with bottom-up feedback loops, Habitat strives to remain true to its mission while being radically inclusive in its approach to talent.
    Where
    Trippe II & III

  • 11:30 AM - 12:15 PM
    To support evolving business needs, General Mills created a global sourcing model that connects the company’s four regions and 100 markets to deliver record-breaking results in under two years. Colleen Soukup will share how staffing a global center with 13 nationalities and 10 languages, while standardizing processes and creating best-in-class tools to help all buyers deliver the right materials with the right service levels at the lowest possible cost, was no small feat.
    Where
    Windsor Ballroom CDE

  • 12:15 PM - 1:00 PM
    Too often, shared services fall into the trap of focusing on internal costs alone, which can result in lower quality and poor user experience. Low cost and high quality are not mutually exclusive – you can achieve both by following a deliberate and proven approach. Yazdi Bagli will discuss this “quality first” approach based on his experiences and examples from being a global business services leader first at Procter & Gamble and now at Walmart.
    Where
    Windsor Ballroom CDE

  • 1:00 PM - 1:15 PM
    Where
    Windsor Ballroom CDE

Conference will start in

Location

InterContinental Buckhead Atlanta
3315 Peachtree Road, Atlanta, GA 30326, USA

Located in the heart of the prestigious Buckhead neighborhood and only a three-minute walk from the Buckhead Metro station.

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