Delegate Frequently Asked Questions

What happens to my conference registration?

Your registration will be released automatically, without prior notice. All paid registrants will receive a full refund. New registration information will be shared in due course.

What happens to my hotel room reservation?

You are responsible for canceling or changing your hotel room reservation with the hotel directly.

To cancel a reservation at the InterContinental Buckhead Atlanta, please visit the hotel’s online reservation system. Then click “Existing Reservations” on the top right corner. You will be asked to enter your confirmation number and last name to further proceed to cancel or change your reservation.

If you have booked a room with any hotels nearby, contact them directly to cancel or change your reservation. Here are some links to popular hotels nearby:

Can I still meet with The Hackett Group’s experts and conference sponsors?

If you would still like to connect with one of The Hackett Group’s experts or conference sponsors before the conference in November, please let us know, along with the topic(s) you would like to discuss.

About Novel Coronavirus (COVID-19)

Who do we contact with further questions?

Please contact Janice Wang at