Judith Garcia Galiana

Vice President, Global Service Centers, 3M

Judith Garcia Galiana is the vice president of 3M’s Global Service Centers (GSCs). With teams in Costa Rica, Poland and the Philippines, the GSCs support the 3M parent company and all 100+ subsidiaries worldwide, with processes ranging from finance and sourcing to human resources, information technology, taxes, and customer and digital operations, providing a high value to the enterprise via productivity, automation, growth, and process optimization – both in the back and front offices. Judith holds an MBA from IESE – Universidad de Navarra and an M.S. in mechanical engineering from ETSIIM – Polytechnic University of Madrid, Spain.

All Sessions by Judith Garcia Galiana

  • Day 1

    November 17, 2020

  • 11:15 AM - 11:45 AM ET (16:15 - 16:45 GMT)
    The 3M Global Service Centers have evolved quickly in five years – from a service catalog of five basic transactional processes to over 15 offerings, including finance, human resources, digital marketing, training, sales, design operations, and data privacy. Their center locations expanded from soft openings in Poland and Costa Rica to three substantial sites, including in Manila. These three centers serve the globe and have generated significant value, shifting from labor arbitrage to a digital focus. Attend this session to learn how 3M creates value and manages the intake of services, the critical importance of stakeholder relations, and the 3M strategy to continue growing, focusing on the lessons learned during this journey.
    GBS
    Where
    Discovery Stage




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Judith Garcia Galiana