Suzanne Leopoldi-Nichols is president of Global Business Services (GBS) for United Parcel Service, Inc. (UPS). Suzanne’s teams manage key processes in the back, middle and front office, striving to become a high-performing and strategic business partner that provides process and service excellence to support the UPS enterprise. Prior to joining UPS, Suzanne was the global head of Shared Services for Archer Daniels Midland Company where she led the expansion and transformation of the multifunctional global organization. Additionally, Suzanne has held leadership roles at American Greetings, H&R Block, NPS, Inc., and ITPS. In 2019 she was the first female GBS executive named to IAOP’s Leadership Hall of Fame.
